Our Stairwell help centre

How can we help?

A little guidance for looking after your building.
Search our guides or get a hand from the team.

Getting started

Getting started with Our Stairwell Setting up your association workspace Understanding the dashboard and navigation Signing in and managing your session Troubleshooting sign-in and invitations Profile, security, notifications and data exports Securing your account and changing sign-in details

Building and records

Works and everyday building tasks Building records, compliance, insurance and assets Documents, folders and finding evidence Preparing and sharing sale packs Receiving and downloading a sale pack Planning and recording major works Managing compliance duties and evidence

People and governance

People, units, invitations and permissions Announcements, discussions, polls and events Meetings, agendas, decisions and minutes Association, company and subscription records Managing or cancelling your subscription Committee handover and changes of office Connecting and troubleshooting Google Calendar Moving in, moving out and changes of ownership Maintaining company records and reminders

Finance

How finance works in Our Stairwell Setting up finance correctly Property charges, unit ledgers and credits Importing and matching bank transactions Bills, funds and apportionment Finance reports, audit trail and year-end packs

Support

Using the support portal Contacting support